FAQ

Q: Where do you ship?
A: We currently ship across Canada.

Q: Can I pick up my order?
A: Yes! Pickup in Toronto is available by appointment only. We'll contact you to schedule a time after your order is placed.

Q: When will my order ship?
A: Orders typically ship within 2–3 business days after processing.

Q: How long does delivery take?
A: Standard shipping within Canada usually takes 3–7 business days.

Q: How do I place an order?
A: Simply browse our catalog, add items to your cart, and complete checkout. You'll receive a confirmation email right away.

Q: Can I order a wishlist plant?
A: Absolutely — message us on Instagram or Facebook with your wishlist. We'll get back to you with a quote and if you confirm, let you know when the plant becomes available.

Q: Can I return or exchange a plant?
A: Due to the nature of live plants, all sales are final except for issues covered by the live arrival guarantee.

Q: What if my plant arrives damaged?
A:
We offer a Live Arrival Guarantee to ensure your plant arrives healthy. Please note this does not cover cosmetic imperfections or normal shipping stress.

If your plant arrives in a condition that’s clearly beyond recovery, contact us within 48 hours of delivery and include clear photos. We’ll make it right.

Q: How do I care for my new plant?
A: Unpack your plant right away, give it a gentle drink of water, and let it acclimate in a medium bright spot.

Q: Do you include instructions?
A: Not yet! But we plan to ship each plant with a quick-start care guide.

Give your new plant the best chance to thrive after its long journey.

🧳 1. Unbox Gently & Inspect

- Carefully remove the plant from its packaging.
- Check for root rot, mold, or pests.
- Don’t panic if the plant looks stressed —yellowing or wilted leaves are normal after transit.

🧼 2. Clean &  Trim

- Gently remove any dead or damaged leaves using sterilized scissors.
- Inspect the roots and carefully trim away any mushy or dead roots.
- Rinse the foliage lightly with lukewarm water to remove shipping dust or potential pests.
- You can also wipe the leaves with a damp cloth for a gentle clean.
- Treat the plant with an insecticidal soap of your choice to prevent or eliminate pests.
- For an added boost, place the plant's roots in water with a Superthrive solution (kelp amino acids, not the fertilizer) and let it soak overnight to support root recovery.

🪴 3. Do NOT Pot Immediately

- Imported plants need time to adjust. Potting too soon adds shock.
- You can leave the plant in its original medium (sphagnum moss), put in water or perlite for at least 7–14 days.

☀️ 4. Light, Humidity &  Watering

- Avoid placing your plant in bright light right away. After days in darkness, sudden exposure — even indirect sunlight — can shock the plant further.
- Start it in a low-light or shaded area, then slowly move it closer to brighter indirect light over several days to a week.
- Keep humidity high — ideally 70–90% — to help reduce stress. - Use a humidity dome, or a covered plastic bin with airflow.
- Water sparingly — only when the medium is slightly dry. Avoid overwatering, especially if roots are weak or trimmed.

🛑 5. Avoid Fertilizer for 2–3 Weeks
- Your plant is in recovery mode. Wait until new growth appears before feeding.
- When ready, start with a diluted, gentle fertilizer (¼ strength).

🕓 6. Be Patient — Acclimation Takes Time
-  It can take 2–6 weeks for your plant to stabilize.
-  Drooping is common and usually temporary, some leaf loss is also possible.
-  Celebrate signs of new growth — they mean the plant is adjusting well!

✅ Quick Tips:
-  Keep it in a low-stress, stable environment.
- Avoid drafts, temperature swings, and direct sun.
- Talk to your plant (seriously, it helps you notice changes!)

💬 Need Help?
If you're unsure about your plant’s condition, contact us or send a photo on Instagram:
@sandrastropicals

What's the difference between Canadian and International stock?

Canadian stock ships from within Canada and may have shorter delivery times. International stock is sourced abroad and may include rare or seasonal plants.

Q: What payment methods do you accept?
A: We accept major credit cards, Apple Pay, Google Pay, and Shopify Pay.

Q: Do you offer wholesale or bulk orders?
A: Yes — for wholesale inquiries, please contact us directly via email or Instagram DM. We work with plant shops and interior designers.